American Express Global Business Travel (GBT) stands as a premier B2B travel platform worldwide and the foremost Travel Management Company (TMC) partner of SAP Concur. For businesses leveraging SAP Concur Travel globally, GBT is dedicated to ensuring their travel program success. Our teams, specializing in deployment, maintenance, navigation, and product support, possess deep expertise in all aspects of SAP Concur Travel. Annually, they successfully manage numerous implementations and resolve thousands of support inquiries, demonstrating a profound understanding of the platform and client needs.
GBT and SAP Concur have established a robust integration between GBT’s advanced technology platform and SAP Concur Travel. This integration encompasses key components such as Supply MarketPlaceTM (Hotel), Global Trip RecordTM, Connect ProfileTM, and the Centralized Ticket Exchange database. This powerful synergy delivers significant advantages to our mutual clients, including access to superior traveler care, ongoing platform enhancements, and crucial data insights. These data-driven insights empower businesses to effectively measure savings and identify opportunities for program optimization, enhancing the overall value of their travel investments.
Clients choosing GBT as their TMC and utilizing SAP Concur Travel benefit from a range of tailored advantages, specifically designed to optimize their business travel experience. These include:
- Seamless Savings with Preferred ExtrasTM: Our Preferred ExtrasTM program, offering exclusive savings and valuable traveler perks, is fully integrated within your SAP Concur Travel environment, providing immediate and accessible benefits.
- Integrated Technology for Superior Booking: The deep integration between SAP Concur Travel and GBT’s proprietary technology platform ensures a consistently high-quality and efficient booking experience for all travelers.
- Strong Advocacy and Direct SAP Concur Line: The scale and strength of the GBT-SAP Concur partnership positions GBT as a powerful advocate for our clients. We leverage our direct access to key decision-makers within SAP Concur’s support, product development, and strategy teams to effectively address client needs and prioritize developments.
- Proven Expertise in SAP Concur Configuration: GBT’s extensive experience, dating back to 2004, in building and configuring SAP Concur Travel sites guarantees rapid and tailored site deployment to meet your organization’s specific requirements.
- Reliable Issue Resolution and Program Support: Our dedicated Program Care support team’s proven track record in issue management ensures swift and effective resolution of any challenges that may arise during your use of SAP Concur Travel, minimizing disruption and maximizing program efficiency.
