Buying a travel stroller online can be daunting. You can’t test it in person to see if it truly fits your lifestyle. That’s why Zoe is committed to your satisfaction with our generous 30-day return policy, designed specifically so you can experience the Zoe Travel Stroller in your own home, risk-free. We believe in our products and want you to feel confident in your purchase. Our goal is to let you truly understand the ease, comfort, and convenience of a Zoe travel stroller before you fully commit. We encourage you to explore its features indoors to appreciate its design and functionality. To ensure a full refund, we simply ask that you keep the stroller in new condition and avoid outdoor use during your trial period.
What Zoe Travel Strollers Can I Return?
You can return most Zoe travel strollers and accessories within 30 days of purchase for a complete refund or store credit. To be eligible for a full refund, returned items must be in pristine, brand new condition. This means the Zoe travel stroller should be unused, without any scratches, wheel marks from outdoor surfaces, and must include all original tags and packaging. We want you to be completely happy with your Zoe travel stroller, and our return policy makes it easy to ensure it’s the perfect fit for your family.
What About Shipping Costs and Refunds for My Travel Stroller?
While Zoe provides complimentary return shipping for your convenience, please note that the original shipping fees (Ground, Express, or Overnight) are non-refundable.
As long as your returned Zoe travel stroller is in perfect, resalable condition, you are entitled to a full refund of the purchase price.
In the rare instance that a returned Zoe travel stroller shows signs of use beyond indoor testing – for example, if it appears to have been used outdoors – a restocking fee, up to 50%, may be applied. Examples of situations that may incur restocking fees include used stroller wheels ($25 fee), missing original packaging ($20 fee), or if the item requires cleaning due to pet hair or sticky residue ($25 fee). Should a return not meet the conditions for a refund, even with a restocking fee, our Customer Experience team will contact you. At that point, we can arrange to ship the Zoe travel stroller back to you, or offer a partial store credit as an alternative. We aim to address these situations during the return approval process, but exceptions can occur.
Refunds will be issued to the original payment method or as store credit. If you are returning a Zoe travel stroller that was received as a gift, the refund will be processed as store credit only.
Once your returned Zoe travel stroller arrives at our facility and is inspected, we will notify you via email about the status of your return. If your return is approved, the refund process will be initiated within 5 business days. You will receive an email confirmation once the refund has been processed. Please allow for standard processing times for the credit to appear on your credit card statement.
How Do I Initiate a Return for My Zoe Travel Stroller?
Zoe simplifies the return process by providing a prepaid shipping label for all returns that meet our policy guidelines.
To begin your return, simply click on the link provided below:
Request a Return or Exchange Authorization
Important Reminder: When shipping a Zoe travel stroller back to us for a return, you assume responsibility for the shipment. Zoe is not liable for strollers lost or damaged during return shipping. Refunds will only be issued based on the condition of the Zoe travel stroller as received by us.
Are There Any Exceptions to the Zoe Travel Stroller Return Policy?
We value our customers everywhere, including those in Hawaii and Alaska! However, exchanges for Zoe travel strollers are only available within the contiguous United States (mainland). Customers in Hawaii, Alaska, or international locations needing an exchange must return their item for a refund and then place a new order.
For savvy shoppers, please be aware that items purchased during major sale events such as Warehouse Sales or Black Friday/Cyber Monday may be designated as final sale and thus ineligible for returns. Always review the specific terms of promotional offers before making a purchase, as these discounted items may be final sale. Additionally, gift cards are non-refundable.
