Travelers Club® Luggage, Inc. prides itself on delivering high-quality, innovative, and valuable products, backed by superior customer service. Their commitment extends to ensuring customer satisfaction and fostering long-term relationships. A key component of this commitment is their warranty, designed to protect you against manufacturing defects in your Travelers Club Luggage. This article will clarify the specifics of the Travelers Club luggage warranty, helping you understand what is covered, what is not, and how to proceed should you need to make a claim.
What is Covered Under the Warranty?
Travelers Club Luggage warrants that their products are free from defects in materials and workmanship. This warranty is in place to safeguard your purchase against any flaws originating from the manufacturing process. If a defect arises and is validated under the terms of the warranty, Travelers Club Luggage will repair or replace the defective item. They aim to resolve valid claims efficiently, targeting a turnaround time of within 30 days of receiving the luggage. Replacements will be with the same item or a similar product of comparable value.
What is Not Covered Under the Warranty?
It’s important to understand the limitations of the Travelers Club Luggage warranty. Certain types of damage are explicitly excluded from coverage. These exclusions include:
- Damage from Abuse, Misuse, Neglect, or Unauthorized Repair: The warranty does not cover damage resulting from improper handling, accidents, using the luggage for purposes it wasn’t intended for, neglecting care instructions, or attempts to repair the luggage by unauthorized parties.
- Third-Party Damage: Damage that occurs while your luggage is in the possession or control of a third party, such as airlines, hotels, or other transportation carriers, is not covered. It is crucial to inspect your luggage immediately after handling by third parties and report any damage directly to them.
- Normal Wear and Tear: Like all travel gear, luggage components experience wear and tear over time. The warranty does not extend to the normal degradation of components like wheels, handles, and other moving parts that require regular maintenance or eventual replacement due to typical usage. These are considered part of the expected lifecycle of the luggage and not manufacturing defects.
- Replacement Parts: Travelers Club Luggage does not send out replacement parts directly to consumers. Warranty claims are handled through repair or replacement of the entire item.
How to File a Warranty Claim
To initiate a warranty claim, you will need to provide specific documentation and follow a defined process. Here are the steps to make a claim for your Travelers Club luggage:
- Gather Required Documents: You will need to provide a clear photograph of the defect, your original purchase receipt as proof of purchase, and the warranty tag that was attached to your luggage at the time of purchase.
- Include Service Charge Fee: A service charge of $20.00 is required to process your warranty claim.
- Send Required Items: Mail the photograph, original receipt, warranty tag, and the service charge fee to the address provided by Travelers Club Luggage customer service (contact information below).
- Await Claim Judgment: Travelers Club Luggage reserves the right to make the final judgment on all warranty claims after evaluating the submitted information and potentially inspecting the luggage.
Important Note: Do not send your luggage directly to the Travelers Club office without prior authorization as per claim instructions received from their customer service. Also, be aware that the customer is responsible for prepaying any shipping and handling costs associated with sending items for warranty assessment. The warranty is limited to the value of the product itself and does not cover transportation charges.
Important Warranty Information
- Warranty Period: Warranty periods vary depending on the specific Travelers Club luggage product. Refer to the warranty information that accompanied your luggage at the time of purchase for the exact duration. If you have questions regarding the warranty period for your specific luggage, contact Travelers Club Luggage customer service.
- Geographic Limitation: The standard warranty is valid only within the continental 48 United States. It does not extend to Hawaii, Alaska, or countries outside of the United States.
- Non-Defective Returns: For items that are not defective but are being returned for other reasons, a 15% restocking fee will be applied.
- Customer Service for Defective Products: For all defective product inquiries, retain your purchase receipt and cut out the hangtag from the product. Contact Travelers Club Luggage customer service at (714) 523-8808 ext. 100 for assistance and to initiate your claim process.
By understanding the terms and conditions of the Travelers Club Luggage warranty, you can travel with confidence knowing that your investment is protected against manufacturing defects. Always retain your purchase information and warranty details for easy access should you require assistance.
