American Traveler is dedicated to providing reliable luggage for your journeys. To ensure your confidence in our products, each piece of American Traveler Luggage comes with a limited manufacturer’s warranty. This warranty protects your investment against potential defects in materials and workmanship, offering coverage for a period ranging from one to three years, commencing from the original purchase date. To determine the specific warranty coverage for your American Traveler luggage, simply send a photograph of your item along with your inquiry to [email protected], and our team will assist you.
What the American Traveler Warranty Covers
In the rare event that you encounter an issue with your luggage due to a manufacturing defect, American Traveler is committed to making it right. Upon inspection of your item, should we identify a defect in either the materials or the workmanship, we pledge to promptly repair or replace the luggage at no cost to you. This commitment is valid provided that all steps outlined on our Warranty Procedures page are diligently followed. It is essential to retain your retailer’s receipt as proof of purchase, as this is required for all warranty claims. Please be aware that all warranty claims are exclusively managed through our online platform to ensure efficiency and prompt service.
What the Warranty Does Not Cover
While we stand firmly behind the quality of our luggage, it’s important to understand the limitations of our warranty. The American Traveler warranty does not extend to cover damages arising from normal wear and tear, such as fabric fading, scratches, or abrasions accumulated over time and use. Furthermore, damage resulting from misuse or abuse of the luggage is also not covered. This specifically includes damage to moving parts like wheels and handles, or any component parts due to abnormal use.
Damage caused by airlines or mishandling during transit is explicitly excluded from our warranty coverage. In instances where airline handling results in damage to your luggage, it is imperative to immediately file a claim directly with the responsible airline. American Traveler’s warranty is designed to cover manufacturing defects, not damages incurred during transportation by third parties.
Please also note that American Traveler’s policy does not include refunds for products deemed defective under warranty. Our commitment is to repair or replace the defective item to ensure you can continue your travels with reliable luggage.
Initiating a Warranty Claim
To initiate a claim for repair or replacement under your American Traveler luggage warranty, please click on the designated icons for the “Warranty Claim Form” and “Warranty Procedures” available on our website. Carefully follow the detailed instructions provided in the Warranty Procedures to ensure your claim is processed efficiently. You are required to submit your completed claim form to American Traveler within 14 days of discovering the defect.
Upon submission, please allow 7 to 10 business days for our team to evaluate your claim and provide a response. To avoid delays, ensure that your claim is complete and includes all required information as specified in the Warranty Procedures. Incomplete claims or those missing necessary details will not be processed. It is important to note that products returned to us without prior authorization will not be accepted for repair or replacement and will be discarded without further notice. American Traveler does not accept in-person deliveries for warranty claims unless explicitly authorized by our warranty department.
American Traveler retains the right to make final determinations on all warranty claims. This warranty policy is subject to change without prior notification. This warranty provides you with specific legal rights, and you may also possess other rights that vary depending on your state or jurisdiction.
