Travelers Companies, Inc. has recently launched Quantum Home 2.0 (QH2.0), marking a significant upgrade to their Travelers Homeowners Insurance offerings. This enhanced product is designed to provide homeowners with more personalized coverage options and greater flexibility, all while simplifying the complexities often associated with insurance policies. The updated platform also streamlines the process for agents, making it easier to quote and bind coverage, ultimately delivering better service to customers.
Michael Klein, Executive Vice President and President of Personal Insurance at Travelers, highlighted the collaborative approach taken in developing QH2.0. He stated that the redesigned product is a direct result of partnering with agents to create a system that offers greater customization, reduces the steps required for quoting, and simplifies communication with customers. This focus on agent feedback underscores Travelers’ commitment to improving both the agent and customer experience within the travelers homeowners insurance market.
QH2.0 introduces several key features aimed at rewarding customer loyalty and addressing modern homeowner needs. These features include:
Key Features of Travelers Homeowners Insurance (QH2.0)
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Decreasing Deductible® and Loss Forgiveness: Recognizing and rewarding customer loyalty is central to QH2.0. The Decreasing Deductible® and loss forgiveness options are designed to provide tangible benefits to long-term travelers homeowners insurance policyholders.
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Discounts for Smart Home Technology and Timely Payments: Travelers is acknowledging the growing prevalence of smart home technology by offering discounts for customers who utilize protective devices such as fire, burglar, and water alarms. Furthermore, a new discount is available for customers who consistently pay on time, incentivizing responsible financial habits and making travelers homeowners insurance more accessible.
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Enhanced Water Package: Water damage is a significant concern for homeowners. The enhanced water package within QH2.0 offers broader protection, potentially covering sewer backups and hidden water damage, providing greater peace of mind for travelers homeowners insurance customers.
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Equipment Breakdown Coverage: Modern homes are filled with appliances and essential equipment. QH2.0 includes equipment breakdown coverage for items like appliances and water heaters, offering protection against unexpected repair or replacement costs, adding another layer of value to travelers homeowners insurance.
Benefits for Insurance Agents
The Quantum Home 2.0 platform is not just beneficial for homeowners; it’s also engineered to enhance the efficiency and effectiveness of insurance agents. The updated platform simplifies the quoting and binding process, allowing agents to provide quicker and more accurate service. This improved efficiency allows agents to dedicate more time to client relationships and business development, strengthening the distribution network for travelers homeowners insurance.
Availability
Currently, Quantum Home 2.0 is available in Colorado, Oregon, and Wisconsin. Travelers plans to expand the availability of QH2.0 to additional states throughout mid-2018, making these enhanced travelers homeowners insurance options accessible to a wider range of homeowners across the country.
Travelers continues to be a leading provider in the property casualty insurance market, and the launch of QH2.0 further demonstrates their commitment to innovation and customer satisfaction in travelers homeowners insurance. Homeowners and agents interested in learning more about these enhanced coverage options are encouraged to visit the Travelers website for more information.
