Are you seeking a dynamic career in the travel industry with a focus on customer care and problem-solving? Travel Guard, a Zurich Cover More company and a global leader in travel insurance, is looking for enthusiastic individuals to join their team as American Express Claims Representatives. This is an exceptional opportunity to leverage your customer service skills and embark on a rewarding career path within a growing and reputable organization.
Travel Guard prides itself on a value-based approach and an unwavering commitment to customer service. As a Claims Representative, you will be at the forefront of this mission, providing crucial support to American Express Card Members who rely on their travel and cell phone insurance benefits. This role is perfect for individuals who are passionate about helping others, thrive in a fast-paced environment, and are eager to develop expertise in the insurance industry.
Role Overview: American Express Claims Representative
As an American Express Claims Representative, you will be the primary point of contact for American Express Card Members navigating their insurance claims process. This inbound call center role requires a blend of empathy, efficiency, and product knowledge to deliver top-tier customer service. You will play a vital role in building lasting relationships with clients by ensuring their needs are met with professionalism and care.
What You’ll Do
In this engaging role, you will:
- Become an Insurance Expert: Develop a deep understanding of various insurance products to accurately explain benefits and coverage details to Card Members.
- Champion Customer Experience: Create positive and reassuring phone interactions for every client seeking assistance.
- Master Multitasking: Efficiently manage multiple work streams, including call handling and email correspondence, to keep cases moving forward.
- Navigate Systems with Ease: Utilize multiple systems concurrently while effectively managing customer calls and documenting information.
- Solve Problems Creatively: Employ critical thinking and resourcefulness to find effective solutions, even in unique or challenging situations.
- Detail-Oriented Documentation: Meticulously document call details and relevant information within the case management and policy systems.
- Collaborate and Grow: Work closely with leadership to refine your skills, implement feedback, and achieve role expectations.
Is This Role Right for You?
Travel Guard is looking for individuals who possess a combination of customer service aptitude and a willingness to learn.
Basic Qualifications:
- High school diploma or equivalent educational attainment.
- Availability to work 2nd shift hours (11 am – 7 pm).
- Ability to work in an office setting for 2-3 shifts per week.
Preferred Qualifications:
- Proven track record of delivering outstanding customer service (1+ year preferred).
- Exceptional verbal and written communication skills.
- Strong attention to detail and accuracy in data collection and entry.
- Analytical skills for reviewing and interpreting policy coverage and claim statuses.
- Effective task management and prioritization abilities.
- Professional and clear communication style when interacting with high-end clientele.
Why Choose a Career with Travel Guard?
Joining Travel Guard means becoming part of Zurich Cover More, a recognized leader in the global travel insurance market. This is more than just a job; it’s a chance to build a fulfilling career within a company that values its employees and customers alike.
- Growth and Opportunity: With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard is experiencing significant growth, offering diverse opportunities for career advancement.
- Empowerment and Recognition: Employees are empowered to make decisions and contribute ideas, fostering a sense of ownership and impact. Individual performance is recognized and rewarded.
- Diverse and Inclusive Culture: Zurich Cover More embraces diversity and inclusion, creating a welcoming and supportive environment for individuals from all backgrounds. Your unique perspectives will be valued and contribute to the collective success.
Travel Guard is not just about travel insurance; it’s about providing comprehensive support and “covering more” for travelers worldwide. If you are ready to contribute to a dynamic team, enhance your skills, and make a real difference in people’s experiences, we encourage you to apply for the American Express Claims Representative position and explore the exciting American Express Travel Careers available at Travel Guard.
Zurich Cover More is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE disability/vet.
