Do you have a passion for travel and find yourself not just planning your own adventures, but also orchestrating trips for friends and family? Are you wondering if you possess the qualities to thrive as a top-notch travel agent?
It’s not about romantic walks on the beach or cozy evenings listening to Ed Sheeran – though those are lovely! This isn’t an online dating profile. Let’s get serious.
This article delves into the essential nine traits that distinguish every successful travel consultant in this exciting industry. Don’t worry if you don’t tick every box right away; remember, growth is part of the journey.
1. High Intelligence: A Cornerstone for Travel Agents
If you’re in the travel industry, you’re probably nodding vigorously right now. Despite clearly stating “Asia travel specialist,” I often field questions like, “What’s the flight cost to Cuba?” It’s akin to telling someone you’re Canadian and immediately being asked if you know their cousin Bob in another province. Being a travel professional doesn’t equate to knowing every global detail, from the Tonga Trench’s depth to Galapagos turtles’ mating habits. The queries can be truly out there.
Once, a concerned mother asked how far her 12-year-old could wade into the ocean before being submerged. My response? “I can’t advise on that. Wait, how tall is he?” “4’9″,” she replied. “Still a no,” I stated.
Yes, travel consultants are knowledgeable, particularly within their niche. In niche areas, expertise is expected. The Best Travel Agents are sharp and resourceful.
2. Detail-Oriented: Precision is Key for a Travel Advisor
Don’t panic if meticulous detail isn’t your natural strength. Numerous tools exist to assist with verification. However, outstanding travel advisors are remarkably detail-oriented. Travel itineraries involve numerous components, making attention to detail crucial. From triple-checking dates to ensuring smooth flight connections, accuracy is paramount. A single incorrect letter in a passport name can lead to significant change fees.
I often reminded my team, “We’re not curing cancer,” yet the impact of errors can be substantial. Imagine a client travelling globally, only to discover their reservation at the exclusive Giraffe Manor is nonexistent. For travel professionals, the smallest details matter immensely.
3. Maternal Instinct and Foresight: Anticipating Client Needs
No minivan required, but a great travel professional thinks of everything. Anticipating potential issues is vital, as is having backup plans. Being a travel advisor is akin to preparing kids for school: “Gloves? Scarf? Lunch? Homework? China visa?” Clients often rely heavily on you, sometimes seeming to forget essential details themselves. Preparation is key.
Pre-departure checklists are invaluable and appreciated.
Pro Tip: Midnight departure times (like 00:21) frequently confuse travelers. Clearly communicate the correct departure date to prevent missed flights. It sounds funny, but annually, someone arrives a day late.
Client queries can be amusing:
“What buffet options at the hotel?” (I joke “bacon,” universally popular, unless it’s a Muslim country. But really, how would I know?)
A client booking Mont Blanc six months ahead asked, “Better weather July 19th or 26th?” I’m not a weather almanac!
My favorite: “Sunrise time in Australia?” Seriously?
4. Juggling Fire Swords with a Smile: Multitasking Mastery
Experts claim multitasking is impossible, but they haven’t met a travel consultant. Top travel professionals often manage multiple screens simultaneously. They might be on hold with airlines to Kenny G, researching Sahara weather, and writing postcards – all concurrently.
Hiring travel experts, I prioritized organization. Without it, you’ll quickly become overwhelmed. “In the weeds” describes having too many urgent tasks and feeling close to dropping them all.
5. Crafty Problem Solver: Turning Setbacks into Success
Nobody wants a 3 AM angry message, but they happen. (See trait #2). Problem-solving is essential. With travel’s complexities, errors occur. Remain calm; solutions exist.
Client frustration is understandable during disruptions. I’ve faced harsh words, but don’t take it personally. Creativity often resolves issues. Whatever it takes.
Marie Forleo’s bestseller, “Everything is Figureoutable,” is excellent for entrepreneurial challenges.
6. Empathy: Understanding the Traveler’s Heart
Every good travel consultant needs a metaphorical chaise lounge for client conversations. You’ll often be a confidante, discussing life’s big questions alongside packing lists.
Selling relies on Know, Like, and Trust. Probing questions build relationships. Uncover client preferences, joys, fears, travel styles (adventurous or relaxed?), and personalities (introvert/extrovert).
Listening to details like Mildred’s concerns about Roy’s hernia and flight comfort is “a day in the life.”
7. Patience: A Virtue for Travel Planning
Patience is crucial. Knowing when to act and when to wait is an art. Efficiency isn’t always best. Sometimes, inaction is wise, as clients frequently change plans.
Booking yearly holidays creates anxiety about mistakes. Reassure clients and build confidence, but expect plan changes. Patience is key. “This too shall pass.”
8. Resourcefulness: Going the Extra Mile
No travel sales playbook exists. Successful agents navigate obstacles to maximize client satisfaction. They are assertive and persistent, contacting hotel general managers for VIP upgrades and concierges for Michelin-starred reservations.
Tom Marchant, co-founder of Black Tomato, a luxury travel brand, emphasizes limitless possibilities. They’ve hidden diamonds in Icelandic ice caves for proposals and hired Hollywood cinematographers for Indonesian family trips costing $665,000. They overcome any challenge to exceed expectations. Resourcefulness distinguishes the best travel agent.
9. A Sense of Humor: Essential in Travel
Humor is paramount. Without it, this job is tough. Perspective and laughter are essential. Like a duck letting water roll off, resilience is key.
Funny enough, these traits also suit an online dating profile! 🤔
So, how do you measure up? Does this sound like your dream career? Explore further with these resources:
Best Advice for Getting Started in the Travel Industry
Top Travel Agents Share Their Best Advice for Starting Out in the Travel Industry
Revealing Your Secret Sauce, Unlocking Your Hidden Talents
Choosing the Right Travel Path
For personalized guidance, schedule a consultation here.
