For Emory University faculty, staff, and students venturing abroad, efficient and reliable travel arrangements are paramount. Emory has partnered with several reputable travel agencies to streamline the booking process and ensure a smooth travel experience. When it comes to International Travel Agency services tailored to the Emory community, understanding your options is the first step to a successful trip.
Emory University’s Approved Travel Agencies: Your Gateway to International Travel
Emory University provides access to three primary travel vendors: CTM, Sequel Travel, and Cadence. Each agency offers unique features and services designed to cater to different travel needs, particularly for international travel. These vendors are managed by Emory Travel, a division of Emory Finance, ensuring they align with university policies and provide the best possible service to the Emory community.
CTM: Comprehensive Travel Solutions for International and Domestic Trips
CTM is a versatile international travel agency offering both online self-service and agent-assisted booking options. Their platform is particularly beneficial for Emory travelers due to its direct-bill compatibility with Speedtypes, simplifying payment processes for university-related travel.
Features:
- Online Booking Portal: The CTM Portal allows you to book flights, hotels, and rental cars independently, offering convenience and flexibility.
- Agent Assistance: For more complex international itineraries or when you prefer personalized support, CTM agents are available via phone and email.
- International SOS Integration: Travel details booked through CTM are automatically registered with International SOS, providing crucial safety and emergency support for international travelers.
- Payment Flexibility: Pay using Emory Speedtypes or personal/corporate credit cards.
- Negotiated Discounts: CTM manages Emory’s negotiated discounts with hotels and rental car companies, potentially saving you money on your international trips.
Fees:
- Self-service online Air or Rail booking: $12.00
- Self-service online Hotel or Car booking: $8.00
- Agent-assisted (initiated as self-service): $20.00
- Canceled online bookings prior to ticketing: $8.00
- Agent-assisted domestic: $31.00
- Agent-assisted international: $44.00
- Agent-assisted hotel or car booking: $10.00
- After hours/emergency services: $25.00
- After hours/emergency services outside of 72hrs of departure: $40.00
Contact:
- Agent-assisted travel: Contact via the CTM Portal for agent assistance with new or existing reservations.
- CTM Technical Support: Available through the CTM Portal for online booking technical support.
- For group travel and agent contact lists, access the CTM Agent List within the CTM Portal.
Sequel Travel (formerly Maupin): Personalized Service for International Travel Needs
Sequel Travel, previously known as Maupin, offers a more personalized approach to travel booking. While they are a smaller, woman-owned business, which can be advantageous for grant-funded travel, they provide robust international travel agency services, including agent-assisted bookings and an online booking tool, Deem.
Features:
- Personalized Agent Service: Sequel Travel is known for its responsive and attentive agents, offering support within two hours of contact.
- Deem Online Booking Tool: For self-service booking, Sequel Travel utilizes the Deem platform, requiring an Emory registration code obtainable from [email protected]. Register for Deem here.
- International SOS Integration: Similar to CTM, travel arrangements booked through Sequel Travel are registered with International SOS.
- Corporate Card Payment: Payments are processed via corporate cards.
- Woman-Owned Business: This classification can be beneficial for grant compliance and diversity initiatives.
Fees:
- Air ticketing: $29.50
- Rail reservation: $29.50
- Refunds/exchanges: $29.50
- Car/hotel only: $10.00
- After-hours support: $15.00/call
Contact:
- Agent assistance booking: E: [email protected] | P: 800-882-8028
- Tech support: E: [email protected] | P: 919-821-2146
- Create your Sequel Traveler Profile
Cadence Travel: Expertise in Complex International Itineraries and Group Travel
Cadence Travel stands out as an international travel agency particularly suited for complex international travel arrangements and group bookings. While they require credit card payment and are agent-assisted only, their expertise is invaluable for intricate travel needs.
Features:
- Complex International Travel Expertise: Cadence is well-equipped to handle complicated international itineraries, visa requirements, and other logistical challenges.
- Group Travel Services: Cadence now accommodates group travel requests for 10 or more travelers, both domestically and internationally. A 21-day lead time is required for group travel arrangements.
- International SOS Integration: Travel booked with Cadence ensures automatic registration with International SOS.
- Corporate Card Payment: Payments are made using corporate cards.
Fees:
- Full-Service Ticket Fee (Domestic/International): $35.00 per ticket issued, new or exchange, including refunds
- Full-Service Car/Hotel-Only Booking Fee: $20.00 per booking
- Full-Service Car Service Fee (black car/limo): $35.00 per booking
- Air Ticket Void Fee: No additional fee
- After-Hours Emergency Service: $35.00 domestic/international, per call or per reservation
Contact:
- Cadence Travel – Emory University e-VIP travel program
- E: [email protected] | P: 858.551.3000
- For group travel inquiries: Contact Gloria Mosley at [email protected].
- Complete traveler profile
Why Choose an Emory-Approved International Travel Agency?
Utilizing Emory’s approved international travel agencies offers several key advantages, especially for university-related travel:
- Policy Compliance: These agencies are familiar with Emory’s travel policies, ensuring your bookings adhere to university guidelines.
- International SOS Integration: Automatic registration with International SOS provides peace of mind and access to vital safety and emergency services when traveling internationally.
- Negotiated Rates and Discounts: Emory’s partnerships may offer access to negotiated rates for flights, hotels, and car rentals, potentially reducing travel costs.
- Expert Support: Agents specializing in business and international travel can assist with complex itineraries, visa information, and navigating unforeseen travel disruptions.
- Streamlined Payment: CTM’s Speedtype compatibility simplifies payment for university-funded travel, while corporate card options are available across all agencies.
Additional Emory Travel Resources
Beyond these international travel agency options, Emory provides further resources to aid in your travel planning:
- Emory Travel Team: For questions about agency selection, travel policy exceptions, or CTM profile setup, contact the Emory Travel team within Emory Finance.
- Global Services Team: For general travel planning advice and travel safety resources, reach out to the Global Services team.
- Hotel and Rental Car Discounts: Access Emory’s negotiated discounts for Atlanta-area hotels and preferred car rental vendors (Enterprise and National) through Emory Express or the travel agencies. Remember to purchase international car rental insurance when traveling abroad on Emory business.
- Travel Resources Page: Explore Emory’s Travel Resources for guides on student travel, general travel awareness, and traveling in low- and middle-income countries.
- CDC and Lonely Planet: Utilize resources like the CDC’s health information for travelers and Lonely Planet’s Thorn Tree forum for destination-specific information and travel tips.
- Packing Lists: Refer to the CDC “Pack Smart” list and Smarter Travel “Ultimate Packing List” for packing guidance.
- Emergency Resources: Familiarize yourself with International SOS, Emory’s Emergency Response protocols, and resources to find the nearest US embassy or consulate.
By leveraging Emory’s partnerships with these international travel agencies and utilizing the available travel resources, Emory travelers can ensure efficient, safe, and policy-compliant international travel experiences. Choose the agency that best fits your needs and embark on your journey with confidence.
