Travelers has launched TravelersClick, a new online portal designed to revolutionize how insurance agents and brokers manage commercial surety bonds. This expansion of their Bond & Financial Products technology platform offers a streamlined and simplified experience for purchasing and issuing bonds, directly addressing the needs of modern insurance professionals.
George Thompson, Senior Vice President, Commercial Surety at Travelers Bond & Financial Products, emphasized the user-centric approach in the portal’s development. “We focused on building an intuitive platform with input from our agencies across the country,” he stated. “TravelersClick introduces easy navigation, smart technology, and essential resources to issue surety bonds quickly and efficiently.” This focus on agent feedback highlights Travelers’ commitment to improving the agent experience through technology.
The Travelers Insurance Agent Portal, TravelersClick, boasts several key features designed to enhance agent productivity and simplify complex processes:
- Intuitive Navigation: The platform’s design prioritizes ease of use. Insurance agency customer service representatives and surety professionals can navigate TravelersClick effortlessly, minimizing the learning curve and maximizing efficiency from day one. While training is available, the platform is designed to be inherently user-friendly.
- Smart Technology: TravelersClick incorporates intelligent features that save agents valuable time. Information entered into the portal is automatically saved, eliminating the need for redundant data entry. This smart technology reduces errors and speeds up the entire bond issuance process.
- Faster Execution: Agents gain instant access to a wealth of resources within TravelersClick. These include an extensive library of bond forms, agency underwriting authority details categorized by bond type, and integrated rate calculators. Combined with simplified navigation and smart technology, these resources significantly reduce bond issuance times, often by more than half compared to traditional methods.
- Evolving Platform: TravelersClick is built as a flexible e-commerce platform, ensuring it remains adaptable to the ever-changing needs of insurance agents and brokers. Travelers is committed to continuous improvement and will update the portal to incorporate new features and address evolving industry demands.
The development of TravelersClick involved close collaboration with independent insurance agencies nationwide. This collaborative approach ensured that the portal directly addresses the pain points and workflow challenges faced by agents daily. Travelers actively sought feedback to refine the online surety bond technology and deliver a truly superior solution.
Thompson further noted the dramatic time savings experienced by early users. “Most of the users we’ve worked with are issuing bonds through this platform in about four minutes, which they tell us is approximately 5 to 10 minutes faster than current systems they use.” This significant reduction in processing time translates to increased agent productivity and improved customer service capabilities.
For agents and brokers seeking a more efficient way to manage commercial surety bonds, the Travelers Insurance Agent Portal, TravelersClick, offers a powerful solution. Appointed agents and brokers can access the platform through the Travelers Agent HQ portal and discover how TravelersClick can transform their surety bond business. More information about TravelersClick is available at www.travelers.com/click.
Travelers continues to demonstrate its leadership in the insurance industry by providing innovative technological solutions that empower their agents and streamline essential business processes.
