At Family Circle Travel, we are committed to providing you with the best value and quality Travel Trailer Parts. We want you to be completely satisfied with your purchase. If you ever need to return an item, our return policy is designed to be as straightforward and customer-friendly as possible. For most unused items, we offer returns or exchanges within 90 days from the purchase date, excluding shipping costs. Please note that some exceptions and exclusions apply, which we’ll detail below.
Easy Returns for Online Travel Trailer Parts Orders
If you purchased your travel trailer parts online, the easiest way to start a return is to contact our dedicated customer service team. You can reach them at 1-888-626-7576. Our team will guide you through the return process, answer any questions you might have, and ensure your return or exchange is properly documented. In many cases, we will provide you with a return authorization to simplify the process. We will also be on the lookout for your returned items once you ship them back.
For added convenience, you can also return your online travel trailer parts purchase at any of our Camping World retail locations. Please bring the item in its original packaging along with your purchase invoice. While shipping charges are non-refundable, returning in-store allows for quicker processing. Refunds for online orders returned in-store are typically issued as a GIFT CARD or MAILED CHECK, with some exclusions that may apply depending on the original payment method and item.
In-Store Travel Trailer Parts Purchase Returns
For travel trailer parts purchased directly from our retail locations, returns are also simple. If you have your original sales receipt, you can return the unused and unopened item for a full refund or exchange. It’s important to bring your receipt as it streamlines the return process. If you are returning an item with a gift receipt, you will receive store credit for the item’s purchase price at the time of the original transaction.
Even if you don’t have a receipt for your retail purchase of travel trailer parts, we can still process a return. In this case, the refund will be in the form of store merchandise credit, and the credit amount will be based on the lowest price the item was sold for within the last 90 days. To process a return without a receipt, we require a valid, state-issued driver’s license or state ID card for verification. Please be aware that we do reserve the right to limit or refuse returns made without a receipt to ensure fair practices for all our customers.
Special Benefits for Good Sam Members Returning Travel Trailer Parts
We value our Good Sam members. If you are a Good Sam member with continuous active membership, you receive extended return privileges. You can return any unused and unopened travel trailer parts product purchased on or after February 9, 2018, at any time. To take advantage of this benefit, ensure your Good Sam Club membership was active on the date you purchased the travel trailer parts. Some exclusions still apply, which are detailed in the next section. For returns related to Good Sam Protection Plans, please return the plan purchase to the store for processing or call us at 1-888-626-7576 for assistance. Please note that purchases made with a personal check may have a 14-day hold period before they are eligible for return.
Exceptions and Exclusions for Travel Trailer Parts Returns
While our return policy is generous, there are certain exceptions and exclusions to be aware of when returning travel trailer parts and accessories. Non-returnable items include specific categories such as outboard motors, trolling motors, and certain safety-sensitive equipment like EPIRBs, life rafts, and flares. Items with expiration dates, custom-made or special-order parts, rigging, generators, electronic charts, mattresses, hazardous items, licenses, and gift cards are also non-returnable. For these non-returnable items, if you believe they are defective, you must handle returns or exchanges directly with the manufacturer under their warranty.
Certain travel trailer parts and related items have a 30-day return window if they are unopened and unused. These include electronics, skateboards, bikes, software, bedding, canoes, tents, drones, and kayaks. After 30 days, if these products are defective, you will need to contact the manufacturer directly for returns or exchanges under warranty.
Clearance and Outlet items are sold “as is” and are considered final sale. These items cannot be returned at any time, so please choose carefully when purchasing clearance items. Additionally, once a travel trailer part has been installed, we cannot accept it for return or exchange. If an installed part becomes defective, you must pursue warranty claims directly with the part manufacturer.
Finally, for items purchased using a promotional discount, any returns will be prorated. The value of the discount, free product, or gift card associated with the promotion will be deducted from your refund. Items received as free gifts as part of a promotion can only be exchanged if they are damaged or defective, and only for a direct replacement of the same item. Gift cards themselves cannot be exchanged for cash or applied to previous purchases.
We hope this detailed overview of our return policy for travel trailer parts helps you understand our processes and ensures a smooth shopping experience with Family Circle Travel. If you have any further questions, please do not hesitate to contact our customer service team.
